Terms & Conditions

 1. A. Overview:

Welcome to shope.com.bd also hereby known as “we”, “us”, “the site” or “SHOPe ( শপ-ই)”. We are an online ecommerce and these are the terms and conditions governing your access and use of SHOPe ( শপ -ই ) along with its related and available domains, sub-domains, sites, mobile app, services, tools etc. SHOPe ( শপ -ই ) requests you to read the following terms and conditions (the “user agreement”) very carefully at the beginning as your use of service confirm your acceptance and compliance with the following terms and conditions (including the linked information herein). If you do not agree to be bound by this terms and conditions please avoid to register with or use this site.

1. B. Changes to terms of service:

You can review the most current version of the terms and conditions at any time at this page. We reserve the right, at our sole discretion, to add, remove, update, change or replace full or any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes and updates. Your continued use of or access to our website or the service following the posting of any changes to these terms and conditions constitutes acceptance of those changes.

1. C. Severability:

In the event that any provision of these terms and conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms and conditions, such determination shall not affect the validity and enforceability of any other remaining terms and conditions.

2. A. Your account:

Account creation is optional for shopping from our website and other platforms. SHOPe ( শপ -ই ) offers guest shopping option (without creating customer account) in order to ensure shopping convenience of customers. But creating account with SHOPe ( শপ -ই ) will ensure some better offer, update, discounts and personalized shopping experience.

To access certain services offered by SHOPe ( শপ -ই ), you should create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password, request that you update your personal data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the site and/or use of any services offered by the site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the site through your account.

Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For full or pieces of information you are not able to update by accessing your account on the site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the site, terminate accounts, remove or edit content at any time without prior notice to you. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.

2. B. Privacy of personal, delivery & payment information:

Please review our Privacy Policy. Our privacy policy applies to personal information we collect from our customers and job applicants through our website (shope.com.bd), facebook page (fb.me/shopebd) etc. The policy outlines how we use, disclose and manage this information; and your choices regarding usage of this information. This policy will answer and assure regarding provided information’s use and its privacy. We care for your personal information and ensuring your privacy is important to us.

2. C. Platform for communication

You agree, understand and acknowledge that the site is an online platform that enables you to purchase products listed at the price indicated therein using a payment method of your choice. You further agree and acknowledge that we can’t control any transactions on the site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the site shall be a strictly bipartite contract between you and our site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the site shall be strictly a bipartite contract between you and the service provider as listed on our site.

2. D. Continued availability of the site:

We will do our utmost to ensure that access to the site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the site, this cannot be guaranteed. Additionally, your access to the site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice.

2.  E. License to access the site:

We require that by accessing the site, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. Use of the website is available only to such persons who can legally contract under the Contract Act, 1872. We grant you a non-transferable, revocable and non-exclusive permission to use the site, in accordance with the terms and conditions described herein, for the purposes of shopping for personal items and services as listed to be sold on the site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. If you are registering as a business entity, you represent that you have the authority to bind that entity to this user agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the site more than once. Any breach of these terms and conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

We grant you a limited license to access and make personal use of this site, but not to download (excluding page caches) or modify the site or any portion of it in any manner. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

Content provided on this site is solely for informational purposes. Submissions or opinions expressed on this site are those of the individual(s) posting such content and may not reflect our opinions.

You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal action, in case of

  • Denial to comply with the terms and conditions described herein or any other guidelines and policies related to the use of the site.
  • Mimic or imitate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.
  • Use the site for illegal purposes.
  • Unauthorized access or try to or interfere or disrupt other computer systems or connected networks, customer’s computer / mobile etc. connected to the site.
  • Hindering another’s utilization and enjoyment of the site;
  • Post, promote or transmit through the site any prohibited materials as deemed illegal by The People’s Republic of Bangladesh etc.
2. F. Your conduct:

You must not use the website in any way that causes, or is likely to cause, the site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the site, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the site or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not us, are responsible for all electronic communications and content sent from your computer or electronic device to us and you must use the site for lawful purposes only. You are strictly prohibited from using the site for any fraudulent/ illegal purposes, or in connection with a criminal offense or other unlawful activity. You are also strictly prohibited to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, obscene, pornographic, menacing, ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign states/ countries/ entities etc.; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, mass mailings or any “spam”. This terms and conditions prohibit your use of this website in any way that cause annoyance, inconvenience or needless anxiety and for any other purposes that is other than what is intended by us.

Others prohibited uses are: In addition to above stated actions, you are prohibited from using the website or its contents:

(a) To solicit others to perform or participate in any unlawful acts.

(b) To violate any international, federal, provincial or national regulations, rules, laws, or local ordinances.

(c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

(e) To submit false or misleading information. 

(f) To collect or track the personal information of others.

(g) For any obscene or immoral purpose.

(h) To interfere with or circumvent the security features of the service or any related website, other websites, or the Internet.

(i) Fake orders of any kind are not accepted and customers need to choose the method of payments as per company policy in order to receive deliveries of the products. Customers not receiving an order after confirming it intentionally will be counted as a fake order.

We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

2. G. Your submission

Anything that you submit to the site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any submissions. We may, but shall not be obligated to, remove or edit any submissions without any notice or legal course applicable to us in this regard.

2. H. Claims against objectionable & invading content

We operate on a “claim, review and resolve” basis. If you believe that any content on the site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, obscene, pornographic, menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign states/ countries/ entities etc.; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (“objectionable content”), please notify us immediately by following by writing to us on admin@shope.com.bd. We will make all endeavors to investigate & remove valid objectionable content complained about within reasonable time.

Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection/ infringement among other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.

2. I. Intellectual property i.e. trademarks, copyrights etc.

All intellectual property rights, whether registered or unregistered, in the site, information content on the site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property.

This site or any portion of it i.e. SHOPe ( শপ -ই ) logos, shope.com.bd, SHOPe ( শপ -ই ) name, any text utilizing our name and other marks indicated on our site whether registered or unregistered (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent by us as may be applicable. You may not frame or use framing techniques to enclose any trademark, logos, page headers, button icons, scripts and service names or other proprietary information (including images, text, page layout, or form) or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us without our written consent. Any unauthorized use terminates the permission or license granted by us to you for access to the site with prior notice and may be considered as a legal offense and may be followed by legal proceedings.

If you believe that your work has been copied in a way that constitutes copyright infringement and wish to have the allegedly infringing material removed from our website, the following information in the form of a written notification must be provided to us identifying following terms:

  • Your physical or electronic signature;
  • Identification with sufficient information to permit us to locate such material of the copyrighted work(s) or material on our site or service that you claim is infringing and requesting us to remove;
  • Your address, telephone number, and e-mail address;
  • Statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  • Statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. Please note that, pursuant to any misrepresentation of material fact (falsities) and invalid claim of a written notification automatically liable the complaining party to bear cost for any damages, costs and attorneys’ fees incurred by us in connection with the written notification and allegation of copyright infringement. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.

All other 3rd party trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

The entire contents of the site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved by SHOPe ( শপ -ই ).  

2. J. Disclaimer

You acknowledge and undertake that you are accessing the services on the site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the site. We are not liable and responsible for any actions or inaction or breach of conditions conducted by you or any other party.

We further expressly disclaim any guarantees, warranties or representations (express or implied) in respect of suitability (since this may vary from person to person), timeliness (this commitment may be hindered by unexpected and unavoidable natural issues or other circumstances), safety (by violating safety instructions with products and other), uninterrupted, secure, error-free etc.  From time to time we may remove the service for indefinite periods of time or cancel the service at any time, without prior notice to you, under different circumstances.

In no case shall SHOPe ( শপ -ই ), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, vendors, service providers or licencor be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

We shall neither be liable or responsible for any actions or inaction of any other service provider as listed on our site which includes but is not limited to payment providers, installment offerings, nor warranty services among others.   

From time to time there may be information on our website or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability etc. SHOPe ( শপ -ই ) reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies.  Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. We reserve the right to amend errors or to update product information at any time without prior notice.

2. K. Indemnity

As a user of the website and the services therein, You hereby indemnify and expressly release SHOPe ( শপ -ই ) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, vendors, interns and employees, harmless from any cost, damage, liability, claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms and conditions or any documents they incorporate by reference, or your violation of any law or the rights of a third-party.

2. L. Third party businesses

Parties other than SHOPe ( শপ -ই ) and its affiliates may provide services on the site. In addition, we provide links to the websites of affiliated companies and third parties such as a wireless carrier or a mobile platform provider or payment service providers. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, content and fees of any of other third-parties. It is easily identifiable when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions before engaging with them. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party. Certain content, products and services available via our service may include wholly or partly, materials from third-parties only for the purpose of providing you with better service.

All offers, offered by 3rd party will be governed by their own terms and conditions and the execution will be under their discretion. SHOPe ( শপ -ই ) will not be liable for any dispute regarding 3rd party’s offers. Please read offer or campaign details before engaging any 3rd party offer.

2. M. Communicating with us

When you visit the site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website / other platforms (and/or placement of your order) and agree to treat all modes of communication with the same importance.

2. N. Losses

We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other physical, indirect or consequential loss when you commenced using the site.  

2. O. Amendments or alterations of promises and conditions

We reserve the right to make changes to the site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You acknowledge the policies and terms and conditions in force at the time you used the site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will not affect the validity and enforceability of any remaining conditions.   

2. P. Force Majeure (events beyond our control) 

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our control.

Without prejudice to any other provision herein, we will not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond the our control, including, without limitation, acts of the end user, embargo or other governmental act, regulation or request affecting the conduct of SHOPe ( শপ -ই )’s business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of God.

2. Q. Waiver & obligation

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions in future.

2. R. Fraud Protection

SHOPe ( শপ -ই ) realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The identification documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

2. S. Disputes

Customer, visitors, vendors, stakeholders etc. are bound to submit complain (if any) to SHOPe ( শপ -ই ) at first. If SHOPe ( শপ -ই ) officially deny to solve the dispute, then one can forward the unsolved complain to the concern authority after informing SHOPe ( শপ -ই ).

2. T. Law and jurisdiction

These terms and conditions are governed by and construed in accordance with the applicable laws governing ecommerce in Bangladesh and laws of The People’s Republic of Bangladesh. You agree, as we do, any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Dhaka, Bangladesh.

2. U. Our website & software

Our website and software that we make available to you from time to time for your use in connection with the site. You may use the site and software solely for purposes of enabling you to use and enjoy our services as permitted by the terms and conditions and any related and applicable policy on the site. All website or software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Bangladesh including but not limited to any other applicable copyright laws. In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without giving notice to you.

2. V. Termination

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these terms and conditions, In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the terms and conditions or revoke any or all of your rights granted under the terms and conditions. Upon any termination of this agreement, you shall immediately cease all access to and use of the site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this agreement shall not affect the respective rights & obligations of both parties and you will remain liable for all amounts due up to and including the date of termination. You furthermore agree that the site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the site or with any terms, conditions, rules, policies, guidelines, or practices in operating the site, you should discontinue using the site.

2. W. Contact us

For more information regarding the terms and conditions or if you have any queries please Contact Us


This section deals with conditions relating to the sale of products or services on the Site.

3. A. The contract

Your order is a legal offer to SHOPe ( শপ -ই ). When you place an order to purchase product(s)/ service(s), any confirmations or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service providers to preserve this commitment. Natural disaster and any other condition beyond our control may affect our commitment. We are committed to make every reasonable effort to ensure that the indicative timeline is met.

SHOPe ( শপ -ই ) retains the right to cancel any order at its sole discretion prior to dispatch. The orders are subject to availability of stock. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated in refund policy.

You confirm that the product(s) or service(s) ordered by you are purchased for your internal/ personal consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the site. The site may cancel an order wherein the quantities exceed the typical individual consumption standards. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of SHOPe ( শপ -ই ) and may vary from individual to individual. Please note that we sell household products only in quantities which correspond to the typical needs of an average household.

We reserve the right to limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting through the phone number or e-mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

3. B. Products

SHOPe ( শপ -ই ) has made every reasonable effort to be as accurate as possible in displaying the product in its original color and accurate size. However, due to your device’s display settings, technical issues and differences in display, variations may come to the product’s color or size. Hence, SHOPe ( শপ -ই ) cannot guarantee that the physical product will look exactly like the display image. If a product from SHOPe ( শপ -ই ) is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case to case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time to any entity. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

3. C. Billing and account information

As a visitor or a customer, you agree to provide current, complete and accurate account information for all purchases made at SHOPe ( শপ -ই ). You also agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Each user accounts must be created under one distinctive registered cell phone number, and email address of the user. Multiple accounts cannot be created under the same information as mentioned. In such an event the user cannot avail more than once any of the offers, deals, discount coupons, or gift coupons during campaigns or other occasional sales.

3. D. Delivery

Please review our Delivery Policy.

3. E. Payment

Please review our Payment Policy. Please note that, we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction for any reason, on account of the cardholder having exceeded the preset limit mutually agreed by payment gateway and acquiring bank from time to time.

3. F. Order cancellation

You may cancel your order at no cost any time before the item is dispatched to you. SHOPe ( শপ -ই ) promises to deliver quality and authentic products to their customers. Therefore, we always runs quality control checks after receiving the ordered product before delivery. SHOPe ( শপ -ই ) reserves all rights to cancel any order of the customer after finding any quality issue from quality control checks of the ordered product, as we aim to give our customers the best online shopping experience. Please review our order Cancellation Policy.

3. G. Returns

Please review our Return Policy.

3. H. Refund

Please review our Refund Policy.

3. I. Pricing, availability and order processing

All prices are listed in Bangladeshi Taka (BDT). Items in your shopping bag/ cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your wishlist/ bag/ cart. Placing an item in your wishlist/ bag/ cart does not reserve the price shown at that time. It is also possible that an item’s price may increase or decrease between the time you place it in your basket and the time you purchase it.

All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on SHOPe ( শপ -ই ), they are not guaranteed to be accurate. If any price is different from that displayed we will inform you before dispatching the order and you will have the option of continuing with the order or not.

We are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will be applied. Usually refund amount is calculated based on the customer paid price after deducting any sort of discount and shipping fee.

We reserve the right at any time to modify or discontinue any service (or any part or content thereof) without notice at any time. We shall not be liable to any customer or to any third-party for any modification, price change, suspension or discontinuance of the order/ service.

We list availability information for products listed on the site, including on each product information page. As we process your order, you will be informed by e-mail or SMS or phone call if any products you have ordered become unavailable. Pre-book products/items delivery date will be determined by SHOPe ( শপ -ই ), general delivery commitment along with other commitments are not applicable for this.

Please note that there are cases when an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order for any reason at any given time.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. You may be asked to provide additional verification or information for order processing. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

3. J. Taxes and others

You shall be responsible for payment of all fees/costs/charges associated with purchase of products from the site & you agree to bear any and all applicable taxes as per prevailing law.

3. K. Representations and warranties

Pricing on any product(s) or related information as reflected on the site may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you as per our refund policy.  We are not liable for unsatisfactory performance services or delays as a result of products which are out of stock, unavailable, back ordered, pre-booked, pre-ordered etc.

3. L. Reselling SHOPe ( শপ -ই ) products

Reselling SHOPe ( শপ -ই )’s products for business/ commercial/ promotional purpose is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.

The site may cancel an order wherein the quantities exceed the typical individual consumption standards. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of SHOPe ( শপ -ই ) and may vary from individual to individual. Please note that we sell products only in quantities which correspond to the typical needs of an individual or an average household.

3. M. Discounts, allowances & offers

Discounts and allowances (Coupon code, Promo code, Gift card code, Adjustment code, App discount, Occasional offers or sign-up offer etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from SHOPe ( শপ -ই ). Users having multiple accounts under the same phone/ cell phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Promotional SMS may only contain the main content of the offer but terms and conditions are mentioned on the website. SHOPe ( শপ -ই ) holds the right to change/revise/modify any discount offers or promotional allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. Other terms:

  • Refund voucher can be redeemed on our website, as full or part payment of products from our website within the given timeline.
  • Refund voucher cannot be used from different account.
  • Vouchers are not replaceable if expired.
  • Multiple usages changing the identity is illegal.
  • Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
  • Voucher will work only if all relevant conditions are met.
  • We reserves the right to vary or terminate the operation of any voucher at any time without notice.
  • We shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
  • When you use a voucher, you declare that you are the duly authorized recipient of the voucher and that you are using it in good faith.
  • If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offence and we or 3rd party may take legal action.
  • If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. SHOPe ( শপ -ই ) reserves the right to take any further action it deems appropriate in such instances.

The contents set out herein form an electronic record in terms of Information & Communication Technology Act, 2006 and rules there under as applicable and as amended from time to time without prior notice. As such, this document does not require any physical or digital signatures and forms valid & binding agreement between the website and the user.

Last modified: October 4, 2019