What types of information SHOPe ( শপ -ই ) collects?
SHOPe ( শপ -ই ) collects three types of information: Personally Identifiable Information, Non-Personally Identifiable Information and Delivery & Payment Information.
Personally Identifiable Information: Personally Identifiable Information is information that identifies a specific End User. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your name, your photograph, mailing address, email address, telephone/ mobile number, date of birth and name of your kid (optional).
Non-Personally Identifiable Information: Non-Personally Identifiable Information is information that does not identify a specific End User. This type of information may include things like the Uniform Resource Locator (URL) of the website you visited before coming to our website, the URL of the website you visit after leaving our website, the type of browser you are using and your Internet Protocol (IP) address.
Delivery & Payment Information: When you order products and want home/ office delivery, you should provide respective address. If you select separate delivery destination other than your addresses, we may ask you to provide delivery receiver name, mobile number and detail address or related information. This may happen when someone wants to send a gift to others.
When you order products and select online payment, we may ask you to provide us with your card number, expiration date and authentication codes or related information. Your payment information is verified by SSLCOMMERZ, it uses industry standard Secure Sockets Layer (SSL) technology which is used worldwide for securing data encryption. It is also PCI DSS v3.2 compliant which is the highest grade of recognition of Data Security compliance in the Payment Card Industry. It uses encryption and an end-to-end data authentication system to assure clients of security. SHOPe ( শপ -ই ) will not ask for your password at any condition.
Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to complete that action.
Why SHOPe ( শপ -ই ) collects information/ Use of collected information?
We use Personally Identifiable Information to provide product(s) to you i.e. to execute your order. Further, we may use your phone number and email address to respond to your inquiries, questions, and/or other requests. In addition to this, your personally identifiable information may be used to resolve disputes, accomplish administrative tasks, troubleshoot, contact you, provide customer service, apply agreements with you, comply with applicable law and cooperate with law enforcement activities. We may also use your personally Identifiable Information to run a promotion, contest, survey, sweepstakes, post on or other site and to send information you have agreed to receive or we think you will be interested to know.
We use Non-Personally Identifiable Information to govern the website, analyze trends and gather demographic information. We may also use this information to enhance the operation of the Website, improve our marketing and promotional efforts, analyze website use, improve our product offerings, to personalize your experience and to understand how our users as a group use the services and resources provided on our site and to provide you a better experience.
We use payment and delivery information to execute and deliver your ordered product(s).
When and How SHOPe ( শপ -ই ) collects information?
When you engage in certain activities on the website such as creating an account, purchase, order, return or exchange products or services from us, register himself / herself as a member or for a reward program, Track your order through website of SHOPe ( শপ -ই ) or 3rd party, sign up for newsletter, submitting content and/or posting content in discussion forums, participate in our digital or direct promotions or surveys, campaign or fair etc., communicate with us regarding comment, question, recommendation or grievance, posting a review, requesting information about our services, send or purchase a gift card, Join or interact with us through social media(s), other sites and social media platforms the visitor/ customer has interacted with and apply for a job at SHOPe ( শপ -ই ) through our website or other third party job portals etc.
Information collected though SHOPe ( শপ -ই ) website:
You are not required to register to browse or purchase from our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy, by providing us with your email address and other relevant information. Personal information (such as name, address, mobile number, email address, shipping address and payment information) you provide to us while creating or updating your account and at checkout/ completing shopping on our website is stored in electronic files on our web server. We use this information to provide and execute the order or services you have requested and for other purposes to which you have given consent or you will be interested to know.
Guest shoppers- We may collect personal information, such as name, email address and/or mobile number of a guest shopper who visit our website, make query, input information and signs up for our newsletter. We use this information to communicate with guest shoppers to provide them with news about special offers.
Registered shoppers- We store information of the registered members, including their purchase order history in order to track customer’s order and history of rewards points collected over a specific period.
Information collected when you sign up for SHOPe ( শপ -ই ) newsletter:
We will use your email address, if you signed up, to send our electronic newsletters which contain advanced notification of promotions, launch of new products, outlets openings and other related news. We may also use the optional information such as your name, postal code and product interests to enhance our product and services. We respect your privacy and will not sell your email address to any company. You can unsubscribe by calling at 01714 070709 and through mailing us at firstname.lastname@example.org. We will notify you after completing requested un-subscription.
Information collected by and from social media platforms
You may choose to engage with our content on or through our own social media platform, third-party social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address, profile picture, and gender information) to receive our content or as a requirement of the operation of the website, plug-in or application.
Information collected by SHOPe ( শপ -ই ) customer service:
You may be asked for information that identifies you, such as your name, address and telephone number etc. when you contact our customer service representatives with a question, feedback or comments. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services.
Information collected for orders placed to SHOPe ( শপ -ই ) over phone or mail:
SHOPe ( শপ -ই ) inputs all required information on behalf of the customer(s). We will never ask for your credit/debit card unnecessarily or any other sensitive information (doesn’t require for order execution) over the phone (01714070709) or email (email@example.com).
Information collected when you shop at SHOPe ( শপ -ই ) outlets or office:
You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases we will collect your card-related information and your signature in order to process your payment. We may also collect your suggestions, complaints or inquiries through emails or complaint/suggestion forms.
Information collected when you participate in SHOPe ( শপ -ই ) promotional or survey:
When you participate in a promotion, fair, campaign or respond to one of our surveys, we may collect your name, address, mobile number and email address along with other relevant information. We use this information to administer your participation in the promotion, event, surveys, to contact you with follow-up questions and future promotions.
Information collected by third party websites and advertisements:
Our website may contain links to third party websites. We provide these third party links as part of our effort to provide you with news and events information or for your convenience. The inclusion of these links does not imply our endorsement of the companies, their websites, or their products and services. The links of websites we include in our web pages have separate and independent privacy policies. We have no control over these websites and therefore, have no responsibility or liability for the manner in which the organizations (that operate those linked websites) may collect, use or disclose and otherwise treat your personal details. We may also use third parties to publish our advertisements on other websites, such as electronic newspapers and travel sites. We may send you reminders, technical notices, updates, security alerts, support, administrative messages, service bulletins, marketing, text messages, applications, sweepstakes, contests, events sponsored by us or our partners or other methods of communication. In order to measure the effectiveness of our advertisements, these companies may use relevant technologies to report certain information (but not your name, address, email address or telephone number) about your visits to SHOPe ( শপ -ই ) website and the websites which advertise and feature links on SHOPe ( শপ -ই ) website (if any).
Information collected when you apply for a job at SHOPe ( শপ -ই ):
If you apply for a job through our website, you may be required to provide us with information about yourself that you usually provide on your resume. This information will be saved on our internal server. We use this information to process and respond to your inquiry or job application. We may share your information with the human resources department or 3rd party in special circumstances. We will not sell your information to any third party or share unless required by the law. We only keep your personal information for as long as necessary for the purposes it was collected, or as otherwise required by the law.
Information collected through website analytics:
You can visit our website without telling us who you are or providing us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website and promotions.
When and why SHOPe ( শপ -ই ) shares Information?
We will not sell, trade, rent or share your personally identifiable, delivery & payment information with others except members of our group and third parties who provide services on our behalf. We use service providers to process online payments, deliver our products and services, host our website, send emails, run our promotions, competition and surveys, to help us better understand your use of our website, and to improve our website and customer service. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws and policies. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law.
We may also disclose personal information in the good faith belief that such disclosure is reasonably necessary and abide by the law. Please note that, Non Personally Identifiable Information, only general summaries of the activities of our users. Such data is collected by us or by other party on our behalf, and is owned and used by us.
Information disclosure for legal obligations: We may be required to provide your personal information in response to a search warrant or other legally valid inquiry or order, court order or to an investigative body or its representative in the case of a breach of an agreement or contravention of law, or as otherwise required by the laws in Bangladesh.
What are the taken measures to secure information?
Your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. Our measures to safeguard personal information in our custody and control include, providing access to personal information only to employees and authorized service providers who require such information. We strongly recommend you to avoid any disclosure of your password to anyone. We will never ask for your password in any unsolicited communication.
If you choose a payment gateway to complete any transaction on website then your credit card data may be stored in compliance with industry standards. Your payment information is verified by SSLCOMMERZ , it uses industry standard Secure Sockets Layer (SSL) technology which is used worldwide for securing data encryption. It is also PCI DSS v3.2 compliant which is the highest grade of recognition of Data Security compliance in the Payment Card Industry. SSL is partnered with the world’s most trustworthy Net Authentication Agency VeriSign Inc.whose digital signatures are being used to implement industry standard security at the gateway. This Payment Gateway is structured in such a way so that it can facilitate from all existing and advanced technology in Bangladesh. It uses encryption and an end-to-end data authentication system to assure clients of security.
Is SHOPe ( শপ -ই ) responsible for privacy policies of third party’s website(s)?
What are my rights regarding access and update my information and profile?
If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily access and update your account information (personally identifiable information, delivery & payment information) by logging with password on to your SHOPe ( শপ -ই ) account. You can terminate your account at any time, this action will delete your personally identifiable Information, payment and delivery information. We would request you to promptly update your personally information if it changes.
Is OPT-OUT option is available to discontinue further usage of my personal information?
If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personal information that we have collected about you, please e-mail your request to firstname.lastname@example.org or call us at 01714 070709.
What should I do, if I receive unsolicited mail from SHOPe ( শপ -ই )?
We and our users do not tolerate spam. Make sure to set your communication preferences so we communicate to you as you prefer. To report this website related spam, please forward span email (if any) to email@example.com.
How SHOPe ( শপ -ই ) attains visitors’ or customers’ consent?
What is/ are the other use of my information?
Your personal information may use for opinion and market research purpose. Your details will be anonymous and will only be used for statistical purposes.
Please contact us at firstname.lastname@example.org regarding any questions.
Miscellaneous Privacy Issues:
Public Areas: We may provide areas on our website and social media platforms where you can publicly post information about yourself, can communicate with others, or can review products. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others.
Children: Minors under the age of 18 are not supposed to use the Website. We do not collect or maintain information from anyone known to be under the age of 18. If you are under 18 and still want to buy a product, you may use SHOPe ( শপ -ই ) only with the involvement of a parent or guardian.
Last modified: October 4, 2019