Delivery Policy

Delivery policy refers delivery options, time, charges, delivery coverage and other terms & conditions regarding product delivery. SHOPe offers in/on time delivery guarantee. You have to select delivery option in complete shopping (checkout) page. Details:

AreaDelivery OptionsDelivery TimeDelivery Charge (BDT)
Dhaka CityGeneral3 days70/-
Out of Dhaka CityGeneral4 days120/-

Note: Delivery time (hours) starts from order confirmation & delivery days are excluding order confirmation date. There is no hidden charge.

Dhaka City: Covers area under Dhaka South City Corporation & Dhaka North City Corporation

Out of Dhaka City: Covers and indicates entire country (64 districts) except Dhaka City.  This segment includes Dhaka suburban areas e.g. Savar, Keraniganj etc. Please note that, In that case, you have to collect products from Sundarban & SA Paribahan Courier Service office.

Please review your product(s) in front of delivery representative.

Delivery charge will be displayed at the complete shopping (checkout) page and invoice.

We process deliveries through our in house delivery team and reputed courier service providers.

Please pay the exact bill amount (product price and delivery charge) to our delivery representative after receiving and reviewing the product(s) as soon as possible since s/he have to complete other deliveries with a stipulated time frame.

Pre-order items can take more time to reach you than we are offering for regular orders. We will inform the required time to you before deliver the order.

We may delayed or suspend any order and delivery in its sole and absolute discretion if customer have breached, violated, abused, manipulated or exploited any terms as well as provides misinformation. Delivery and order may be suspended or delayed if the product being mispriced, out of stock, expired, defective, malfunctioned, containing incorrect information or description arising out of technical or typographical error, observation from quality checking, unsecured or wrong address, delay from the third party delivery service providers, political event and unrest, national/public holidays, bad weather/ natural disaster, force mejure any other valid & unforeseen circumstances. If the order or delivery is suspended, SHOPe will refund within 7 working days if the payment is being paid by the customer before cancellation. In case of online card payment, refund time may be prolonged due to banking formalities.

SHOPE reserves the right to revise and update all delivery service fees and terms at any time. If there is any modification in delivery charge for a particular item, we will inform customer before shipment.

Risk of loss shall remain with SHOPe until the item is transferred to you.  Title and risk of loss and damages pass on to you upon the products is delivered to you.

On/ In Time Delivery Guarantee: We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered stipulated time frame. If we fail to meet delivery commitment, you will receive 100 reward points (equivalent to BDT 100), you can redeem (use) this rewards during next purchase. The delivery guarantee will become invalid, if we miss our promised delivery date due to misinformation and rescheduling by customer.

FAQs regarding delivery

Payment Policy     

SHOPe offers flexible, diversified and secured payment options for you. Our virtual payments are processed and verified by country’s most trusted and secured payment gateway, SSLCOMMARZ

Available payment options:

* Cash on Delivery (CoD), pay the bill in cash after receiving product.

* bKash (Personal- 01714 070709)

* Card & Online payment

Total bill amount (in BDT) will be shown In Complete Shopping (Checkout) Page and Invoice.

The total billed amount against your order will be realized from your cards or virtual wallet after getting approval of your card and wallet service provider. If the payment request is declined for any reason or from card or wallet service provider, you may pay through another payment option otherwise your order will be cancelled. In order to change payment method, please call at 01714070709

Prepayment is mandatory for out of Dhaka City order.

FAQs regarding payment

Order Cancellation Policy

You can cancel your order without any reason within 1 hour after order confirmation through our website or calling at 01714070709.

Your order will be cancelled if you don’t response or receive your product within five days. Please note that, we pack and dispatch your order immediately after getting order confirmation from you. So, we humbly request you to cancel your order within stipulated time frame.    

Return & Refund Policy

SHOPe offers FREE Return & 100% Refund (product price & delivery charge) as additional advantages for you. You can return, if 

* The product is damaged or broken

* Differ from product specifications

* The product is defective or not satisfactory

Your valid Replacement, Exchange & Refund is GUARANTEED. If we fail to replace, exchange or refund timely against your valid return, you will get 100 reward points (equivalent to BDT 100), you can redeem (use) this rewards during next purchase.

Please check and return (if required) the product(s) against above stated reasons to our representative during delivery time. You can make return request through our website or calling at 01714070709 within following 03 days after receiving your order. 

If the product is lost during delivery, you can get a replacement (subject to availability), exchange, or full refund.

Dear, we welcome your return; your return indicates scope of further development of SHOPe. Next time we will work on this, what will ensure one of our prime mission “Finest Customer Experience”.

If you want FREE REPLACEMENT against your return, you will receive new product (same as ordered product) within three days after making return request. Replaced new product will be delivered to you at the pick-up time of return product. Replacement is subject to availability of same product. If the product is unavailable, you can exchange with any other product offered by SHOPe or you can receive full refund.

If you want FREE EXCHANGE against your return, you can choose any other product from SHOPe and you will receive the exchanged product within three days after making exchange request. Exchanged product will be delivered to you at the pick-up time of return product.

If new product’s price is lower than returned product, we will refund remaining amount in cash to you at the time of exchanged product delivery or we will refund within five working days through respective online platform i.e. bKash, Bank transfer etc.

If new product’s price is higher than returned product, you can pay additional amount in cash to our delivery representative at the time of exchanged product delivery or you can pay during return request through other acceptable platform i.e. bKash, Bank transfer etc.

If you want 100% REFUND against your return, we will give 100% money refund in cash at the time of product pick-up or refund within five working days through respective online platform i.e. bKash, Bank transfer etc. Refund execution may be delayed due to bank or service provider’s formalities.

Conditions:

* Product(s) that you want to return must contain original tag(s), packing, user manual, warranty cards, freebies, accessories and should not be used, burnt, broken, tampered, changed etc.

* If payment method is Cash on Delivery, Please don’t pay if the product is returned.

* In case of refund, if you pay through card or online payment option, we will refund within five working days, refund may be delayed due to bank or service provider’s formalities.

* All refund will be executed in BDT.

* Products which were sold as sets, customer can’t return/ replace/ exchange or refund any single item. He/she can return the total set.

* For pick-up of return product, we will make maximum two attempts. If you fail to handover the products, we will cancel your request for return, replacement, exchange or refund.

* Color mismatch must be significant; same shade will not be considered as valid return reason

* Customer has to provide order ID for return, Order ID is available in delivery receipt, invoice or SHOPe website.

* Customer should return the product to the delivery representative if the delivered product is unsealed. We request customer to inform this type of event to us at 01714 070709 and admin@shope.com.bd

* SHOPe will not be held responsible if the goods get damaged on customer’s custody.

* Customized or personalized products are ineligible for return.

* Items marked as non-returnable on product page are not eligible for return and replacement/ exchange/ refund.

* Replacement/ exchange/ refund is subject to inspection and checking by SHOPe team. If a product is returned in inadequate condition, SHOPe reserve the right to send it back to you.In case of paid order, SHOPe cannot be held liable if customer does not receive product and doesn’t claim refund within one months from order confirmation.

* If one purchase more than one product then he/she will get replacement/ exchange/ refund against returned product only.

FAQs regarding Return & Refund

Privacy Policy

SHOPe’s privacy policy applies to personal information we collect from our customers and job applicants through our website (shope.com.bd), facebook page (fb.me/shopyourhope) etc. The policy outlines how we use, disclose and manage this information; and your choices regarding usage of this information. This policy will answer and assure regarding provided information’s use and its privacy. We care for your personal information and ensuring your privacy is important to us. As a visitor/ customer to the site, you are advised to read the privacy policy carefully.

What types of information SHOPe collects?

SHOPe collects three types of information: Personally Identifiable Information, Non-Personally Identifiable Information and Delivery & Payment Information.

Personally Identifiable Information: Personally Identifiable Information is information that identifies a specific End User. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your name, your photograph, mailing address, email address, telephone/ mobile number, date of birth and name of your kid (optional).

Non-Personally Identifiable Information: Non-Personally Identifiable Information is information that does not identify a specific End User. This type of information may include things like the Uniform Resource Locator (URL) of the website you visited before coming to our website, the URL of the website you visit after leaving our website, the type of browser you are using and your Internet Protocol (IP) address.

Delivery & Payment Information: When you order products and want home/ office delivery, you should provide respective address. If you select separate delivery destination other than your addresses, we may ask you to provide delivery receiver name, mobile number and detail address or related information. This may happen when someone wants to send a gift to others.

When you order products and select online payment, we may ask you to provide us with your card number, expiration date and authentication codes or related information. Your payment information is verified by SSLCOMMERZ, it uses industry standard Secure Sockets Layer (SSL) technology which is used worldwide for securing data encryption. It is also PCI DSS v3.2 compliant which is the highest grade of recognition of Data Security compliance in the Payment Card Industry. It uses encryption and an end-to-end data authentication system to assure clients of security. SHOPe will not ask for your password at any condition.

Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to complete that action.

Why SHOPe collects information/ Use of collected information?

We use Personally Identifiable Information to provide product(s) to you i.e. to execute your order. Further, we may use your phone number and email address to respond to your inquiries, questions, and/or other requests. In addition to this, your personally identifiable information may be used to resolve disputes, accomplish administrative tasks, troubleshoot, contact you, provide customer service, apply agreements with you, comply with applicable law and cooperate with law enforcement activities. We may also use your personally Identifiable Information to run a promotion, contest, survey, sweepstakes, post on or other site and to send information you have agreed to receive or we think you will be interested to know.

We use Non-Personally Identifiable Information to govern the website, analyze trends and gather demographic information. We may also use this information to enhance the operation of the Website, improve our marketing and promotional efforts, analyze website use, improve our product offerings, to personalize your experience and to understand how our users as a group use the services and resources provided on our site and to provide you a better experience.

We use payment and delivery information to execute and deliver your ordered product(s).

When and How SHOPe collects information?

When you engage in certain activities on the website such as creating an account, purchase, order, return or exchange products or services from us, register himself / herself as a member or for a reward program, Track your order through website of SHOPe or 3rd party, sign up for newsletter, submitting content and/or posting content in discussion forums, participate in our digital or direct promotions or surveys, campaign or fair etc., communicate with us regarding comment, question, recommendation or grievance, posting a review, requesting information about our services, send or purchase a gift card, Join or interact with us through social media(s), other sites and social media platforms the visitor/ customer has interacted with and apply for a job at SHOPe through our website or other third party job portals etc.

Information collected though SHOPe’s website: You are not required to register to browse or purchase from our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy, by providing us with your email address and other relevant information. Personal information (such as name, address, mobile number, email address, shipping address and payment information) you provide to us while creating or updating your account and at checkout/ completing shopping on our website is stored in electronic files on our web server. We use this information to provide and execute the order or services you have requested and for other purposes to which you have given consent or you will be interested to know.

Guest shoppers- We may collect personal information, such as name, email address and/or mobile number of a guest shopper who visit our website, make query, input information and signs up for our newsletter. We use this information to communicate with guest shoppers to provide them with news about special offers.

Registered shoppers- We store information of the registered members, including their purchase order history in order to track customer’s order and history of rewards points collected over a specific period.

Information collected when you sign up for SHOPe’s newsletter: We will use your email address, if you signed up, to send our electronic newsletters which contain advanced notification of promotions, launch of new products, outlets openings and other related news. We may also use the optional information such as your name, postal code and product interests to enhance our product and services. We respect your privacy and will not sell your email address to any company. You can unsubscribe by calling at 01714 070709 and through mailing us at customercare@shope.com.bd. We will notify you after completing requested un-subscription.

Information collected by and from social media platforms: You may choose to engage with our content on or through our own social media platform, third-party social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address, profile picture, and gender information) to receive our content or as a requirement of the operation of the website, plug-in or application.

Information collected by SHOPe customer service: You may be asked for information that identifies you, such as your name, address and telephone number etc. when you contact our customer service representatives with a question, feedback or comments. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services.

Information collected for orders placed to SHOPe over phone or mail: SHOPe inputs all required information on behalf of the customer(s). We will never ask for your credit/debit card unnecessarily or any other sensitive information (doesn’t require for order execution) over the phone or email.

Information collected when you shop at SHOPe outlets or office: You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases we will collect your card-related information and your signature in order to process your payment. We may also collect your suggestions, complaints or enquiries through emails or complaint/suggestion forms.

Information collected when you participate in SHOPe’s promotional or survey: When you participate in a promotion, fair, campaign or respond to one of our surveys, we may collect your name, address, mobile number and email address along with other relevant information. We use this information to administer your participation in the promotion, event, surveys, to contact you with follow-up questions and future promotions.

Information collected by third party websites and advertisements: Our website may contain links to third party websites. We provide these third party links as part of our effort to provide you with news and events information or for your convenience. The inclusion of these links does not imply our endorsement of the companies, their websites, or their products and services. The links of websites we include in our web pages have separate and independent privacy policies. We have no control over these websites and therefore, have no responsibility or liability for the manner in which the organizations (that operate those linked websites) may collect, use or disclose and otherwise treat your personal details. We may also use third parties to publish our advertisements on other websites, such as electronic newspapers and travel sites. We may send you reminders, technical notices, updates, security alerts, support, administrative messages, service bulletins, marketing, text messages, applications, sweepstakes, contests, events sponsored by us or our partners or other methods of communication. In order to measure the effectiveness of our advertisements, these companies may use relevant technologies to report certain information (but not your name, address, email address or telephone number) about your visits to SHOPe website and the websites which advertise and feature links on SHOPe website (if any).

Information collected when you apply for a job at SHOPe: If you apply for a job through our website, you may be required to provide us with information about yourself that you usually provide on your resume. This information will be saved on our internal server. We use this information to process and respond to your enquiry or job application. We may share your information with the human resources department or 3rd party in special circumstances. We will not sell your information to any third party or share unless required by the law. We only keep your personal information for as long as necessary for the purposes it was collected, or as otherwise required by the law.

Information collected through website analytics: You can visit our website without telling us who you are or providing us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website and promotions.

Cookies –We use cookies and similar technologies to collect product and purchase information from the pages you access, click or visit. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. The use of cookies is very common on the Internet and our website’s use of cookies is similar to that of other reputable online companies. We use or share cookies to identify you/ your device and save your time while using the website, helps us identify who you are, and track and target user interests and to offer product or service the most likely meet your needs in order to provide more user-friendly and customized experience for all visitors. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features that our website offers. Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to improve our website presentation and your overall shopping experience.

Google Analytics- This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website including your IP address, transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google’s privacy policy: https://policies.google.com/privacy

When and why SHOPe shares Information?

We will not sell, trade, rent or share your personally identifiable, delivery & payment information with others except members of our group and third parties who provide services on our behalf. We use service providers to process online payments, deliver our products and services, host our website, send emails, run our promotions, competition and surveys, to help us better understand your use of our website, and to improve our website and customer service. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws and policies. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law.

We may also disclose personal information in the good faith belief that such disclosure is reasonably necessary and abide by the law. Please note that, Non Personally Identifiable Information, only general summaries of the activities of our users. Such data is collected by us or by other party on our behalf, and is owned and used by us.

Information disclosure for legal obligations: We may be required to provide your personal information in response to a search warrant or other legally valid inquiry or order, court order or to an investigative body or its representative in the case of a breach of an agreement or contravention of law, or as otherwise required by the laws in Bangladesh.

What are the taken measures to secure information?

Your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. Our measures to safeguard personal information in our custody and control include, providing access to personal information only to employees and authorized service providers who require such information. We strongly recommend you to avoid any disclosure of your password to anyone. We will never ask for your password in any unsolicited communication.

We release information when we believe release is appropriate to comply with the law; enforce or apply our privacy policy, terms of use and other agreement. This includes exchanging information with other companies and organizations for fraud protection and risk reduction. However, no data transmission over the Internet can be guaranteed to be completely secure. So we advise you not to share any sensitive information what may cause any damage to you and others. You hereby waive and release SHOPe from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on website then your credit card data may be stored in compliance with industry standards. Your payment information is verified by SSLCOMMERZ , it uses industry standard Secure Sockets Layer (SSL) technology which is used worldwide for securing data encryption. It is also PCI DSS v3.2 compliant which is the highest grade of recognition of Data Security compliance in the Payment Card Industry. SSL is partnered with the world’s most trustworthy Net Authentication Agency VeriSign Inc.whose digital signatures are being used to implement industry standard security at the gateway. This Payment Gateway is structured in such a way so that it can facilitate from all existing and advanced technology in Bangladesh. It uses encryption and an end-to-end data authentication system to assure clients of security.

Is SHOPe responsible for privacy policies of third party’s website(s)?

SHOPe is not responsible for any breach of security or for any actions of any third parties that receive your personal information. SHOPe is not liable for any damage caused to you as a result of providing your personal information to third party by you (including any third party websites, even if links to such third party websites are provided on the website). Please note that, third parties’ website have their own privacy policies and data collection, use and disclosure practices. If you link or browse to any such website, we recommend you to review the website’s privacy policy.

When SHOPe changes its privacy policy?

SHOPe may periodically update this privacy policy for new, unanticipated uses not previously disclosed. Any changes made to the policy will be posted here. The revisions in Privacy Policy will be effective immediately upon being posted on the website and social media platform. Your continued use of the website after the effectiveness of such revisions will constitute your acknowledgment and acceptance to the terms of the revised privacy policy.

What are my rights regarding access and update my information and profile?

If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily access and update your account information (personally identifiable information, delivery & payment information) by logging with password on to your SHOPe account. You can terminate your account at any time, this action will delete your personally identifiable Information, payment and delivery information. We would request you to promptly update your personally information if it changes.

Is OPT-OUT option is available to discontinue further usage of my personal information?

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personal information that we have collected about you, please e-mail your request to customercare@shope.com.bd or call us at 01714 070709.

What should I do, if I receive unsolicited mail from SHOPe?

We and our users do not tolerate spam. Make sure to set your communication preferences so we communicate to you as you prefer. To report this website related spam, please forward span email (if any) to customercare@shope.com.bd.

How SHOPe attains visitors’ or customers’ consent?

By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website and social media in accordance with this privacy policy, including but not limited to your consent for sharing your information as per this privacy policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

What is/ are the other use of my information?

Your personal information may use for opinion and market research purpose. Your details will be anonymous and will only be used for statistical purposes.

What should I do if I have other questions regarding privacy policy?

Please contact us at 01714 070709 regarding any questions.

Miscellaneous Privacy Issues:

Public Areas: We may provide areas on our website and social media platforms where you can publicly post information about yourself, can communicate with others, or can review products. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others.

Children: Minors under the age of 18 are not supposed to use the Website. We do not collect or maintain information from anyone known to be under the age of 18. If you are under 18 and still want to buy a product, you may use SHOPe only with the involvement of a parent or guardian.
 

By reading the Privacy Policy and the Terms & Conditions or by using this website you expressly consent to our collection, storage, use and disclosure of your information and other terms as described in this Privacy Policy. If you do not agree to these terms, please avoid sharing and using on and this website.

Last modified: October 4, 2019

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