Payment Policy:

SHOPe offers flexible, diversified and secured payment options for you. Our virtual payments are processed and verified by country’s most trusted and secured payment gateway, SSLCOMMARZ. Available payment options are:

  • Cash on Delivery (CoD): pay the bill in cash after receiving product.
  • bKash: (Personal- 01714 070709)
  • Mobile Banking: bKash, Rocket, M Cash, AB Wallet, T Cash
  • Net Banking: Bank Asia, AB Bank, MTB- Mutual Trust Bank, IBBL- Islami Bank Bangladesh Limited.
  • Cards: VISA, MasterCard, AMEX – American Express, DBBL- Nexus/ Visa/ MasterCard

* Total bill amount (in BDT) will be shown In Checkout Page and Invoice.

* The total bill amount against your order will be realized from your card or virtual wallet after getting approval of your card or wallet service provider. If the payment request is declined for any reason or from card or wallet service provider, we appreciate if you pay through another payment option. In order to change payment method, please call at 01714070709.

* Prepayment is mandatory for out of Dhaka City order.

FAQs regarding payment

Q. I am facing problem during payment through card, what should I do?

A. If your credit/ debit card is rejected by our online payment processing systems, please review whether your provided information in payment page are correct or not. Make required correction (if any) and try again. You can try again with a different credit/ debit card. If the problem continues, please contact with your credit/debit card provider.

Q. I have forgotten card or virtual wallet’s password. What should I do and how can I purchase?

A. Please contact your card and wallet issuer directly. After getting new password, you can purchase from us. Please note that, SHOPe will not ask for your password at any condition. You can choose other available payment option to complete your purchase.

Q. Is it safe to use my credit/debit card on SHOPe?

A. Your online transaction on SHOPe is secure. Credit/ debit card payments are processed and verified by country’s most trusted and secured payment gateway SSLCOMMERZ.

Q. Is SHOPe preserve information of my card or virtual wallet?

A. No. When you conduct transaction, your information is delivered directly to the card or virtual wallet service provider’s server via payment gateway. So, card or virtual wallet service provider and SSLCOMMERZ deal with your card and wallet information.

Q. Where and how to select payment option?

A. You can choose you convenient payment option in the checkout page. Just click on your preferred payment option.

  • If you choose Cash on Delivery (CoD), our delivery representative will collect total bill (product price and delivery charge) during product delivery.
  • If you choose bKash/ Internet Banking/ Card, you have to follow some steps.

Q. How to pay for a purchase from SHOPe?

A. SHOPE offers flexible, diversified & secured payment options for you. You can pay through

  • Cash on Delivery (CoD): pay the bill in cash after receiving product.
  • bKash: (Personal- 01714 070709)
  • Mobile Banking: bKash, Rocket, M Cash, AB Wallet, T Cash
  • Net Banking: Bank Asia, AB Bank, MTB- Mutual Trust Bank, IBBL- Islami Bank Bangladesh Limited.
  • Cards: VISA, MasterCard, AMEX – American Express, DBBL- Nexus/ Visa/ MasterCard

Q. What credit/debit cards are accepted on SHOPe?

A. SHOPE accepts VISA, MasterCard, AMEX- American Express, DBBL- Nexus/ Visa/ MasterCard cards.

Q. What other payment options (except card) are available on SHOPe?

A. Apart from cards, we accept payments by Cash on Delivery (CoD), Mobile Banking of bKash, Rocket, M Cash, AB Wallet, T Cash and Internet Banking of Bank Asia, AB Bank, MTB- Mutual Trust Bank, IBBL- Islami Bank Bangladesh Limited.

Q. Are there any hidden charges?

A. There are no hidden charges when you make a purchase on SHOPe. The prices of products and delivery charge will be displayed in checkout page and in invoice.

Q. What is Cash on Delivery?

A. Cash on Delivery (CoD) is one of the payment options. In this payment option you can pay cash in hand to SHOPe representative during product delivery at your doorstep, without requiring any advance payment online. Please try to pay the exact amount, because our delivery representative doesn’t carry petty cash and may become unable to give exchange.

Q. How to pay using a credit/debit card?

A. We accept payments in local currency (BDT) through Visa, MasterCard, AMEX- American Express, DBBL- Nexus/ Visa/ MasterCard. You will get payment option in checkout page. To pay though card, you will need card number, expiry date, three-digit CVV- Card Verification Value number (on the backside of the card).

Q. Can I use my bank’s Internet Banking feature to make a payment?

A. Yes. SHOPe offers you the convenience of using bank’s Internet Banking service to make a payment against your order. With this payment method you can directly transfer funds from your bank account to SHOPe, while conducting a highly secure transaction. We accept payment through Internet Banking of Bank Asia, AB Bank, MTB- Mutual Trust Bank, IBBL- Islami Bank Bangladesh Limited.

Q. Can I make a credit/debit card or Internet Banking payment on SHOPe through my mobile?

A. Yes, you can make card and internet banking payment in SHOPe by using your mobile.

Q. How do I place an order with Cash on Delivery (CoD) option?

A. You can place Cash on Delivery (CoD) order by selecting Cash on Delivery as payment method in the checkout page of SHOPe’s website.

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